Travel and Social Media

The impact of social media platforms in the travel and tourism space is becoming more pervasive, given the popularity of sharing travel aspirations and experiences amongst their users. Social networks can be very influential when it comes to purchase decisions, and this trend is particularly notable within the travel industry. Therefore, it is important to consider travelers use social media and how they interact with the various platforms at the different stages of the travel cycle.

INSPIRING TRAVEL PLANNING

Approximately one-fifth of leisure travellers worldwide turn to social media platforms for inspiration within different categories of their travel planning, the highest reference being taken for selecting destinations (27% of respondents), while hotels, vacation activities, attractions and restaurants are similarly highly searched (23%, 22%, 21%, 17% respectively). (eMarketer, 2013)

CHANNELS USED

Results published by eMarketer, 2013 found that leisure travelers worldwide tended to turn to online reviews when seeking travel-planning inspiration, with online travel forums and then Facebook the next-most used channels. These findings were consistent across traveller responses from the Asia-Pacific, USA and EMEA markets, although the proportions using each channel within Asia-Pacific were considerably higher.

Channels

Vacations

Text100 (2012) also identified the main reasons behind why travellers create online content and/or actively engage in social media usage following their vacations, finding that over a third of respondents said that they would create or share content online if they thought it would be of interest to their family and friends. 26% would be encouraged to share and create content if rewarded through loyalty or discount schemes. However the second highest rate of response was 28% respondents, who claimed that nothing would persuade them to get more involved in social media after their vacations.

Activities

Article was first on: ETC Digital